MARINA emphasizes sea passengers’ rights in Cebu

CEBU CITY, Sept. 12 (PIA) -- The Maritime Industry Authority (MARINA) conducted an information awareness campaign at the Cebu Ports Authority (CPA) in Cebu City to emphasize the rights of sea passengers in cases of canceled, delayed, and/or not completed voyages.

Also discussed were the obligations of shipping operators in cases of trips at sea that cause inconvenience to the riding public as per MARINA Circular 2018-07.

The information drive is in line with the campaign which MARINA had started in Batangas.

MARINA Deputy Administrator for Operations (DAO) Nannette Villamor–Dinopol said the nationwide approach to information dissemination yields a better impact on stakeholders.

Dinopol said now that it is ‘ber’ months, there will be an increase of travelers as people will take vacations or go back to their hometowns during the Christmas break. 

Along with MARINA, representatives from other government agencies such as Office of the Executive Secretary, Philippine Ports Authority (PPA), Philippine Coast Guard (PCG) – Cebu, Philippine National Police Maritime Group (PNP-MG) and the Department of Tourism (DOT) – Cebu were also there to support the information campaign.

Ship Passengers’ rights

Based on MARINA Circular No. 2018-07, here are the rights of the sea passengers and obligations of domestic operators in cases of canceled, delayed and unfinished/ uncompleted voyages:

  1. INFORMATION. (For canceled, delayed, and/or uncompleted) Passengers must be informed on the cancellation or delay of the voyage, the cause thereof, and the new sailing schedule through the public announcement system or other means available.
  2. REFUND. (For canceled, and/ or delayed voyages) A refund, whether via cash or voucher, should be given to a passenger within a week after request.
  3. REVALIDATION OF TICKET. (For canceled, and/ or delayed voyages) If the passenger does not want a refund, he/ she may reschedule the voyage on the same or alternative route, with no additional cost.
  4. AMENITIES. (For canceled, delayed, and/or uncompleted voyages) Passengers awaiting the re-scheduled voyage are entitled to snacks or meals, free use of communication facilities, and free accommodation* up to the time they are bound to travel under their new schedule. (maximum of 3 nights only)
  5. COMPENSATION. (For canceled, delayed, and/or uncompleted voyages) If free accommodation is not practicable, the passengers may receive an amount equal to the prevailing market of an accommodation.
  6. COMPARABLE TRANSPORT. (For uncompleted voyages) Passengers must be transported through another ship of the same operator or through a comparable transport that will enable them to arrive at their destination.

For more inquiries and further details, the public may contact MARINA through their Facebook page @DOTrMARINAPH, mobile phone 0995-400-7336, and/or email paxright@marina.gov.ph. (fan/PIA7)


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